The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 business days (excluding weekends and holidays).

If any questions, please email us at support@derjunstar.com

Once your order is shipped you will receive an email with an online tracking number.

And you can also check the status of your order, first, log into your customer account. From there, you can select the option to view the order. Once you have clicked on the order, you will be able to see if it is fulfilled, shipped, or being held. If you checked out as a guest, please contact support@DERJUNSTAR.com to check the status of your order.

What is your return policy?

We hope you love your purchase from Derjunstar. If you are not satisfied, please contact us at support@derjunstar.com.

Your privacy is important to us. At Derjunstar, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information nor sell your personal information to any third party. We reserve the right to make changes to this privacy policy at any time and if changes are made, you will be notified via the email address of your account.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.

All our products met the legal chemical standard of the EC and they are all made in BSCI conformance production facilities (https://www.amfori.org/content/amfori-bsci). For all other inquiries, please contact us at support@derjunstar.com.